How Can We Help?

Download TapHey from the App Store or Google Play. Open the app and tap "Sign Up." Choose your unique username, write a bio, and upload your photos. We'll generate a unique 20-digit secret key - this is your ONLY way to log in. Write it down and keep it safe! We don't ask for email or phone number.

Your secret key is like a super-secure password that we generate for you. It's the ONLY way to log into your account. We don't use email or phone numbers, so there's no password reset option. If you lose your key, you lose access to your account forever. Save it in a safe place like a password manager, and never share it with anyone!

Unfortunately, if you lose your secret key, we cannot recover your account. This is by design to protect your privacy - we don't have your email or phone number as backup. You'll need to create a new account with a new username. This is why it's crucial to save your key somewhere safe immediately after creating your account.

We believe in true privacy. You shouldn't have to give up your personal information to make friends or find love. With just a username and secret key, you're completely anonymous. No one can find you outside the app, and you're in total control of your identity. It's dating and friendship on your terms.

Yes! TapHey is completely free to download and use. You can create a profile, browse matches, and chat with people without paying anything. We may offer premium features in the future, but the core experience will always be free.

Your safety is our top priority. You can block and report any user directly from their profile or chat. Our team reviews all reports within 24 hours and takes immediate action against violations. Use the "Report" button to flag spam, harassment, or any concerning behavior.

Try updating your profile with clear photos and a detailed bio. Adjust your preferences to widen your search. Stay active—the more you engage, the more visible you become. If issues persist, contact our support team!